Fascinating . Training

One of the interesting feedback I got, always, during training to customers on company software solutions is : This is not what we want!

Fascinating! Always fascinating!

Either the sales person was bluffing about the solutions, or the customers do not really know what they want.

Ready made solutions are presented as it is to customers during initial inquiry. Further requirements were gathered beforehand to customise the solutions suit to customers needs.  

But still, during training of the solutions prior to launching, always got surprised feedback, like the one mentioned, like the solutions should do the other ways, like why the solutions do this way, et cetera.

After many experiences, nowadays I only can advise customers, do check with the in charge person on the requirements. I only do training based on the solutions features.