You.. Suck!!!!

This was back to few months ago, when I was spending my time with family at Penang. It happened at one of the famous shopping complex.

I was waiting nearby a booth, and the sale executives were approaching customers, promoting the credit card. One of them came to me, asking whether I was interested to apply one. I replied him politely that I already have few, but not from this bank. Then he continued offering me, the balance transfer program, and I rejected him again. However, he kept on persuading me to enrol in one of their promotions, and I was rejecting him again and again.

Till while later, he said: “What is the problem with you?!” Problem? Okay, I was assuming he couldn’t speak nicely using English, and I replied him: “I have no problem, and just want to enjoy my holidays here.” It seemed that he couldn’t understand me well, and kept on asking and bothering me with: “What is the problem you!”, louder and louder. For a while, I really thought giving him a punch, or said: “Can you fuck off from my face!”. However, to be nice, I only shouted at him: “I just want to enjoy my holidays here, and I am not interested with your promotions!”, and angry was shown on my face.

Finally, he vanished from my face. Later on, one of his colleagues was approaching me and apologized to me. I do understand and respect your guys’ hardwork to get sales, but shouldn’t it to be done with the more proper way, not till customers were fed up and angry with you? I do hope this guy learnt something that day, and apply proper way when talked to customers.

Another case was just happened on yesterday. I was having my diners alone, as usual, at Indian – Muslim restaurant, or so called Mamak. It was just about time 1900 plus, few customers around. I placed my order, Barli Iced and Roti Pisang. So, the waiter disappeared and then showed up nearby me, but was standing there a while, and went to other table to take order. While taking order, he was talking to his colleague, and this waiter immediately came to me and said: “Roti pisang sudah habis, nak minta lain punya ke?”

Okay, I was unhappy and thinking: why couldn’t that waiter inform me and get my next order, why need to get his colleague to do it, anything wrong with me?
However, silence as I always to be, and placed my new order. Then enjoyed my diners, and when trying to get my bill, ohh….this was hell, all waiters were disappeared in no way. For 10 minutes I was looking for them, and finally got one. Trying to get my bill, and this was another 3 minutes I was waiting there.

This called service? I always say, Mamak’s Restaurant is not the place for us to look for quality or quantity. For quality, I would say only when we are hungry and lazy to think and find place, then we would go for it. For quantity, the price of the foods normally is not worth it. The only thing I like this kind of restaurants is because of open-air environment, and spending few hours with friends, with just a drink.

Perhaps, some people would say, we couldn’t expect much from this kind of restaurants or stalls. Yes, I am not expecting to be treated like VIP, but at least get the order done properly and to be helpful when customers need it.

Service, is to do the right things. Good service, is to do service and get the things right. Best service, always start with little minor things, that most the time we have missed or ignored them, and providing good service.